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In an attempt to reduce costs and minimise their environmental impact, Ashfield District Council has introduced an award winning revised refuse collection programme.
The project has been supported by an online web application and underpinned by the National Land and Property Gazetteer (NLPG).The new routes were mapped and addresses for each of the 30,000 affected households extracted from the NLPG for an initial mailshot.
The address data has been fundamental in the development and take up of an online property look up application. This allows visitors to the Council's website to look up a street, select an address and then self access a wide range of property specific information - including details of new bin collection dates.
"The original communication with residents encouraged them to go online, if possible, to access further information rather than call or visit the Council's Customer Service Team," commented Matthew Longman, GIS and Land Charges Manager, Ashfield District Council. "The statistics provided during the month following the 'Big Bin Change' showed a ten-fold increase in online queries and customer service records also indicated that residents were finding the information they needed using the self-access service."
"However this project was about more than a just change in bin day," commented Longman. "The successful development and communication of alternative communication channels, underpinned by the gazetteer, resulted in tangible gains for the Council, improvement in services for citizens and a reduced impact on the environment."
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Notes to editors:
The NLPG is a joint venture between all local authorities in England and Wales, the Local Government Information House, part of the Local Government Group and Intelligent Addressing Limited.
Intelligent Addressing is an information management specialist and data provider, focusing on land and property data, particularly addresses. As well as being the joint venture partner with local government in the development of the NLPG, IA also manages the national datasets for local government; the NLPG and the National Street Gazetteer (NSG). Data is an essential yet high-cost resource to maintain. IA helps organisations find, utilise and manage the information that they need and provides services to any organisation that depends on the accuracy, manageability and versatility of its information.
Local Government Information House is part of the Local Government Group. LGIH concentrates on core projects that have maximum benefit for the whole of local government. To this end, LGIH focuses on geographical information-related projects, as the standardisation of this type of data affects more than 80 per cent of what local government does. LGIH acts as an intermediary between the public and the private sector enabling it to negotiate with private companies on behalf of local authorities in order to provide key parts of a technical infrastructure for improved service delivery.
The address data has been fundamental in the development and take up of an online property look up application. This allows visitors to the Council's website to look up a street, select an address and then self access a wide range of property specific information - including details of new bin collection dates.
"The original communication with residents encouraged them to go online, if possible, to access further information rather than call or visit the Council's Customer Service Team," commented Matthew Longman, GIS and Land Charges Manager, Ashfield District Council. "The statistics provided during the month following the 'Big Bin Change' showed a ten-fold increase in online queries and customer service records also indicated that residents were finding the information they needed using the self-access service."
"However this project was about more than a just change in bin day," commented Longman. "The successful development and communication of alternative communication channels, underpinned by the gazetteer, resulted in tangible gains for the Council, improvement in services for citizens and a reduced impact on the environment."
-end-
Notes to editors:
The NLPG is a joint venture between all local authorities in England and Wales, the Local Government Information House, part of the Local Government Group and Intelligent Addressing Limited.
Intelligent Addressing is an information management specialist and data provider, focusing on land and property data, particularly addresses. As well as being the joint venture partner with local government in the development of the NLPG, IA also manages the national datasets for local government; the NLPG and the National Street Gazetteer (NSG). Data is an essential yet high-cost resource to maintain. IA helps organisations find, utilise and manage the information that they need and provides services to any organisation that depends on the accuracy, manageability and versatility of its information.
Local Government Information House is part of the Local Government Group. LGIH concentrates on core projects that have maximum benefit for the whole of local government. To this end, LGIH focuses on geographical information-related projects, as the standardisation of this type of data affects more than 80 per cent of what local government does. LGIH acts as an intermediary between the public and the private sector enabling it to negotiate with private companies on behalf of local authorities in order to provide key parts of a technical infrastructure for improved service delivery.
