We're available to support you every day.
The GeoPlace Helpdesk is available between 9.00 and 17.30 every working day (Monday to Friday). This excludes all public holidays in England. We endeavour to be as helpful and informative as we can.
There are some questions that pop up all the time.
It’s always worth checking through our FAQs below before getting in touch.
External Link
FAQs about addresses
If you're from a local authority, take a look at our FAQs in GeoGateway Address
External Link
FAQs about streets
If you're from a local authority, take a look at our FAQs in GeoGateway Address
External Link
Knowledge Hub
Join the Knowledge Hub (Khub), an online forum where you'll find helpful support from fellow members of the Custodian and SNN community.
About
General FAQs
Phone Helpdesk
020 7630 4602
Email Helpdesk
support@geoplace.co.uk
- Q1 How to get in touch with a different team
- Q2 When do I contact Ordnance Survey, and when do I contact GeoPlace?
- Q3 How can I get support from Ordnance Survey?
- Q4 What other ways can I get support?
- Q5 Useful to know when contacting us
- Q6 How to call the Helpdesk
- Q7 Support for Address Custodians
- Q8 Support for Street Custodians
Meet the Helpdesk team
Stella Loftus
Head of Support
Stella is a former Geography student with a BSc in Geography and Information Technology who joined GeoPlace in January 2013 after spending 8 years managing the local address gazetteer at a local authority in Kent. Here she provided systems support and GIS training to council colleagues, as well as maintaining the address gazetteer to gold standard.
With over 20 years’ experience working with address and street data, Stella is responsible for leading the GeoPlace Help Desk Team who provide a wide range of support to address and street data creators and users. She has a CMI Level 7 Diploma in Strategic Management and Leadership Practice and works on many projects driving improvements to the many services that GeoPlace offer. She is involved in creating content and delivering the address training courses GeoPlace offer and is focussed on providing a high level of support and customer service. This was demonstrated by being one of the finalists at the European Contact Centre and Customer Services awards in 2015 for ‘Customer Service Professional Of The Year’.
Barry Howorth
Support Specialist (Deputy to Head of Support)
Barry has over 7 years experience of working on Local Address and Street Gazetteers, as well as 3 years experience of Street Naming and Numbering. He has experience of working for both a District and a Unitary Authority. He’s been working with GeoPlace since 2012, and is a former History student with a BA(Hons) in Contemporary Military and International History.
Sara Gittens
Support Specialist (FOI Lead)
Having come from a legal background, Sara started working for Geoplace in 2013 as a Data Analyst. Her role has involved linking third party address data and ensuring that all local authority validation files are processed on a monthly basis and any necessary feedback given to Custodians. Sara joined the Helpdesk team in 2019.
Rachel Goodyear
SUPPORT SPECIALIST
Having come from a customer service and sales background, Rachel has been working in local authorities since 2006 and has 13 years’ experience as a Street Naming and Numbering Officer/LLPG Custodian at Shropshire Council. Rachel joined the Helpdesk Team at GeoPlace in 2022.
Ruth Jones-Davidson
Support Specialist
Ruth joined the Helpdesk Team at GeoPlace in November 2023 as a Support Specialist. She previously worked as a Street Naming and Numbering and LLPG Officer at Cheshire West and Chester Council for 5 years. Here she achieved a Platinum award for address data quality.
At GeoPlace Ruth can share her previous knowledge of using GeoGateway Services and LA Dashboard. Ruth is passionate about providing good customer service and enjoys the investigative aspect of resolving address-based enquiries.
Ruth has a BA (Hons) in Cultural Studies from University of Leeds School of Fine Art, History of Art and Cultural Studies. Her interests are art, heritage sites and nature.
