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Case Study

Opening the door to improved customer service

Delivering service improvement through addressing: Durham City Council.

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Case Study

Connecting with citizens through call centres

Delivering service improvement through addressing: Kingston-upon-Hull City Council.

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Case Study

Improving decision making authority-wide

Delivering service improvement through addressing: Stoke-on-Trent City Council.

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Case Study

High-quality addressing means high-quality services

Delivering service improvement through addressing: South Gloucestershire Council.

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