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Case Study

Using the UPRN as the key to creating a unified Customer Index

A case study of Brighton and Hove City Council’s work to create a single Customer Index using the UPRN (Unique Property Reference Number) as the unifying data key. This case study outlines the proactive work of the ICT Consultant Project Manager and IS Operations Manager in identifying and overcoming the specific set of challenges presented by the need to combine data from multiple disparate sources comprising multiple formats and record types into a single verified customer view. The case study examines the particular example of linking location data (the UPRN) to personal data to facilitate the data cleansing and matching processes, creating a Customer Index Record Number (CIRN). A key lesson has been the value of data matching from a location point of view but the case study also demonstrates the value of harmonising information within a council.

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How to improve your address data 640x853

Case Study

Hints and tips to improve your address data quality

Hints and tips from fellow Authority Address Custodians

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Case Study

Non-Domestic Rates - maintenance and benefits of the data

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Case Study

Promoting address and street data within your authority - a 'how to' guide

This paper provides a structure to help create the case to convince internal managers and stakeholders of the benefits and value of integrating street and address data into their systems and processes.

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